Safety & Privacy
Follow the headset instructions and professional advice. Confirm suitability and age requirements before use. Stop if discomfort occurs. Practice does not replace assessment or ongoing care.
Support & FAQ
A little clarity, before you begin.
Which product should I choose?
QuickMind is the adult home rehabilitation offering. LumiBrain is the children’s skill practice offering. Contact our team to discuss individual suitability.
Do I need to try the product first?
If you are new, contact us for a local partner referral. Customers with prior experience or local screening can select a product.
Does this replace professional care?
Follow the instructions and professional advice. It does not replace an individual assessment or ongoing care. Outcomes vary.
How do I pay?
PayPal is the planned payment method. Final package terms and regional availability must be confirmed before payment.
Can my child create an account?
Accounts are for adults. A parent or guardian should manage enquiries and purchases for a child.
What if VR feels uncomfortable?
Stop using the headset if discomfort occurs and seek guidance before resuming. Follow product instructions.
How does renewal work?
One year from successful payment. Your account starts showing renewal reminders 30 days before expiry. Early renewal extends the existing expiry by one year.
Where are my training records and reports?
Your website account is the starting point for your purchases and service access. Training plans, session history, progress, reports and hospital connections are handled on the dedicated training platform.
When is a referral discount applied?
Have a referral code? Our sales team checks your channel and confirms your price before you pay. Entering a code does not automatically apply a discount.
Support & FAQ
Safety & Privacy
Privacy
Create an adult account and share only the information needed for purchases and referral identification. Never submit medical records through website enquiries. Training and hospital data are handled on the internal platform; service-specific notices and permissions apply there.
Request account help or a data export / deletion review